Press release from Tarion - (Toronto, ON, March 26, 2014) Tarion Warranty Corporation announced today the finalists for the 2014 Tarion Awards of Excellence, the only awards in Ontario that recognize new home builders based solely on their customer service delivery. “Attention to detail has become essential in today’s competitive home building industry and this extends past the construction phase into a superior experience after taking possession of a new home,” said Tarion President and CEO Howard Bogach. “The 2014 Tarion Awards of Excellence finalists have been recognized by their home buyers for providing first-in-class after-sales service, which is what truly resonates with homeowners for years after the sale is complete.”
Finalists were determined based on the results of a comprehensive survey sent to almost 46,800 Ontario homeowners who took possession of a new home between October 1, 2012 and September 30, 2013. More than 6,400 survey responses were received, representing 14 per cent of consumers who bought a new home in Ontario during that time. The results were tabulated by Crunch Research in partnership with Harris Decima.
Survey questions focused on homeowners’ satisfaction with their builder, covering every stage in the homeowner-builder relationship from the signing of the Agreement of Purchase and Sale, through construction and the pre-delivery period, to after-sales service.
To qualify for the Awards, builders must have at least five new home possessions during the survey timeframe and a specified number of completed questionnaires must have been received.
Award recipients will be announced at a luncheon in Toronto on Wednesday, April 16, 2014.