Hayhoe Homes has been named as a finalist in the 2019 Homeowners’ Choice Awards, presented by Tarion. These are the only awards that give Ontario’s new home buyers the opportunity to have their new home builder recognized for customer service excellence.
The awards recognize excellence in customer service in four builder categories: Small, Medium, Large Volume and High-Rise. Hayhoe Homes was recognized in the Large Volume category, having more than 100 possessions per year.
“With today’s increasingly competitive housing markets, a new home commands an even larger proportion of a person’s household income than ever before,” said Howard Bogach, Tarion President and CEO. “As prices rise, so too do homeowner expectations. What these awards recognize are the builders who have not only met, but exceeded, those expectations through service excellence.”
Every fall, Tarion engages a third-party research firm to conduct a province-wide customer satisfaction survey of new home owners in their first year of ownership – specifically, homeowners who took possession between October 1, 2017 and September 30, 2018.
Over 54,500 invitations to complete the survey were sent by email and post. More than 14,000 completed surveys were returned, representing a response rate of 21 per cent.
Survey questions focused on homeowners’ satisfaction with their builder, covering every stage in the homeowner-builder relationship – from the signing of the Agreement of Purchase and Sale, through construction and the pre-delivery period, to after-sales service.
“It’s important that new home buyers are able to have confidence in their builders to not only deliver a quality built home but also back it up with excellent after sales service,” said Bogach. “The Homeowners’ Choice Awards recognize builders who have earned the trust of their customers and help champion the importance of customer service in making the home buying journey a positive one.”
Award recipients will be announced April 17, 2019.
For more information on the 2019 Homeowners’ Choice Awards, presented by Tarion, visit Tarion.com
We are so greatful to have such amazing customers that have chosen Hayhoe Homes as their prefered builder.
Stay tuned to see if we win, fingers crossed!