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2015 Tarion Award of Excellence
2015 Tarion Award of Excellence

Tarion Warranty Corporation announced today the finalists for the 2015 Tarion Awards of Excellence, the only awards in Ontario that recognize new home builders based solely on their customer service delivery.

“New home builders are building beautiful homes and communities across Ontario, but their jobs don’t stop there. A great home builder ensures their customers feel supported long after they’ve settled into their new home,” said Tarion President and CEO Howard Bogach. “The 2015 Tarion Awards of Excellence finalists demonstrate that excellent customer service is an essential part of a home builder’s job and can make the difference between a good home builder and a great one.”

According to Chris Spiteri, Chairman of Tarion’s Board of Directors, “Tarion sets the standards for new home builders in Ontario when it comes to licensing and after sales service delivery for warranty obligations. The Tarion Awards of Excellence finalists represent builders who go above and beyond these requirements. Their commitment to excellent customer service helps validate the high caliber of service that the Ontario home building industry has to offer.” 

Finalists were determined based on the results of a comprehensive survey sent to more than 49,000 Ontario homeowners who took possession of a new home between October 1, 2013 and September 30, 2014. Almost 7,900 survey responses were received, representing 16 per cent of consumers who bought a new home in Ontario during that time. The results were tabulated by Crunch Research in partnership with Harris Decima.

Survey questions focused on homeowners’ satisfaction with their builder, covering every stage in the homeowner-builder relationship from the signing of the Agreement of Purchase and Sale, through construction and the pre-delivery period, to after-sales service. 

To qualify for the Awards, builders must have at least five new home possessions during the survey timeframe and a specified number of completed questionnaires must have been received.

Medium Volume Category
(21-100 possessions per year)
Hayhoe Homes – St. Thomas
Klemencic Homes – Trenton
McDonald Homes – Brighton
Melanie Construction Inc. – Russell
SACA Homes – Casselman